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This 3 hour course is for Northamptonshire County Council elected members

The session will provide an overview of the local media in Northamptonshire and some guidance intended to assist councillors to deal with the media effectively when carrying out their roles.

Communications and Media Face to Face (Classroom)
This is a 2 x 4 hour session course by LGSS Learning and Development for Connected Persons Foster Carers. By the end of the course you will. Have the opportunity to increase your support networks through discussion of shared experiences Explore key issues faced by Connected People Foster Carers including statutory requirements and assessment processes Identify risky behaviour and strategies to keep children safe Understand the impact of Separation and Loss on children and explore how to support children to recover from this Develop understanding of issues arising from managing contact for children Develop confidence and skills in supporting children within their education.Connected Person Induction Face to Face (Classroom)
This 2 x 2 hour evening course or 4 hour daytime course from LGSS Learning and Development is for Fostering, Family Link and Connected Persons Carers.By the end of the course you will: Help participants understand the legal context of contact. Ensure delegates appreciate the importance of contact for the child. Help delegates to be better equipped in managing the process of contactContactFace to Face (Classroom)

This one day course from LGSS Learning and Development is suitable for anyone working in Adults and transitions who wish to understand more about Continuing Health Care (CHC), gain experience in how to use the CHC checklist and decision support tool and how to support your customers through the process. What you can expect to learnBy the end of the course you will: Be guided through a CHC case using the CHC checklist Discussed the social care assessment part of CHC and the following Multi-disciplinary Team meeting. Understand how to prepare recommendations using the relevant test e.g. Coughlan Considered when to use disagreements and disputes Strengthened experience of using the Decision Support Tool. To have an awareness of the process for applying for CHC funding There are no entry requirements for this course.

[75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Continuing Health Care (CHC)Face to Face (Classroom)
This full day course from LGSS is suitable for managers and officers who are actively engaged in contract management who wish to;
• Understand the role and responsibilities of contract managers in delivering best practice public service contract management.
• Be aware of the application of basic contract law.
• Understand the benefits of applying contract management best practice processes and models.
• Be introduced to a range of techniques, tools and processes to use to underpin best practice in contract management.
[Entry requirements] You will need to be in a position that enables you to apply the learning from this programme into the workplace, so ideally you will either be in or moving to a role that requires you to manage contracts.
[£150.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.

Contract and Relationship ManagementFace to Face (Classroom)

This half day face to face course from LGSS Learning and Development is aimed at anybody who is responsible for:
- Adding new contracts to the register
- Editing the existing entries
- Keeping the register updated at their areas
- Using register to identify gaps
- Using register for contract management purposes

By the end of the course you will:
- Understand the importance of Contract register and Contract Register regulations
- Understand benefits of using Contract Register and familiarise themselves with Contract Register Protocol
- Learn how to add new contracts (new purchases, exemptions and extensions) to the register and edit the existing ones
- Learn how to export the contract register and how to prepare user friendly list of all the contracts
- Understand when and what types of contracts should be added to the register

[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance

Contracts Register TrainingFace to Face (Classroom)

This 3 hour course is for Northamptonshire County Council elected members

The session will give councillors an introduction to the Council’s role and responsibilities for safeguarding the wellbeing of children and vulnerable adults, how it acts as a corporate parent for Looked after Children, and the part that councillors play in these functions. It will also include a presentation on Northamptonshire Police’s Blue Butterfly scheme, which helps primary-age children deal with experiences of violence.

Corporate Parenting & Safeguarding Children and Vulnerable Adults Face to Face (Classroom)

This 3 hour course is for Northamptonshire County Council elected members only.

The session is intended to provide councillors with core information about legal responsibilities and good practice relating to different aspects of their role, to assist individual councillors to work effectively and safely.

Councillor Responsibilities and SafetyFace to Face (Classroom)
This is a 1 day course from LGSS Learning and Development for Foster Carers and Family link Carers and Connected Persons who may be called to court regarding looked after children. Court Room SkillsFace to Face (Classroom)

This one day face to face course from LGSS Learning and Development is suitable for everyone who wishes to:

  • Identify and differentiate between internal and external customers
  • Discuss organisational commitment and responsibilities to customers
  • Understand Customer Service Standards and how to apply them
  • Understand customer expectations, marketing and media
  • Build relationships through behaviours and communication
  • Understand the different types of difficult situations you may face
  • How you recognise the signs and different stages of conflict 
  • Tips for you to manage difficult situations
  • Negotiating and maintaining your composure when responding to confrontational customers
  • Practice and demonstrate skills to manage your words, phrases and body language to manage a difficult situation.

[£150.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Customer ExperienceFace to Face (Classroom)

This 3 hour course is for Northamptonshire County Council elected members

The session is intended to provide councillors with information and advice about different ways of dealing with the Council as an individual councillor in order to raise issues and pursue local matters. The session will provide factual information about relevant Council processes but also include experienced councillors’ perspectives on using them in practice.

Dealing with the Council as a Divisional CouncillorFace to Face (Classroom)

This 3 hour course is for Northamptonshire County Council elected members only.

The session is intended to give councillors an overview of the Council’s democratic process and the particular functions of different bodies within it.

Decision Making and Overview & ScrutinyFace to Face (Classroom)

This 4 hour course from LGSS is suitable for Fosterers, Family Link and Connected Persons Carers who wish to:

  • Understand relevant legislation including Care Planning, Placement and Case Review (England) Regulations 2010, the Fostering Services Regulations 2011 and associated statutory guidance, which came into force in April 2011 and Amendments to the Children Act 1989 Guidance and Regulations, July 2013
  • Develop fully your understanding of the Delegated authority policy 2013 for children in foster care
  • Understand how decisions are made in practice
  • Explore foster carers' responsibility and how this relates to everyday practice

[0.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.

Delegated AuthorityFace to Face (Classroom)

This half day course from LGSS Learning and Development is suitable for front line staff working with dementia and NCC staff working in the adult social care teams who wish to:

  • Understand what is meant by the term dementia; the common causes; their signs and symptoms and related risk factors; and
  • What is commonly mistaken for dementia.
  • Be aware of the law relating to supporting people with Dementia and their carers.
  • Understand how different people may experience dementia because of factors such as age, type and level of ability and disability.
  • Understand different ways to meet a persons communication needs and preferences and facilitate positive interactions.
  • Have an awareness of the Medical and Social Models of dementia.

Course Entry requirements : Delegates must have completed Dementia Module 1 - What Dementia Is and What It Isn't

[40.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Dementia - An IntroductionFace to Face (Classroom)

This 1 day course from LGSS is suitable for newly appointed Safeguarding Lead in schools who wish to understand:

  • Current legislation and statuary guidance of the role of the Designated Safeguarding Lead (DSL) in school;
  • The responsibilities of the DSL
  • Indicators of abuse and specific safeguarding issues
  • Concerns and allegations
  • Understanding how to make a referral and the system that supports this
  • The importance of interagency working
  • Record keeping

[£150.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Designated Safeguarding Leads (Newly Appointed)Face to Face (Classroom)

This half day course from LGSS Learning and Development is only suitable for senior members of the school’s leadership teams who have attended DSL training and who can expect to learn and help delegates understand:

  • Current legislation and statuary guidance of the role of the Designated Safeguarding Lead (DSL) in school;

  • The responsibilities of the DSL;

  • Indicators of abuse and specific safeguarding issues

  • Concerns and allegations

  • Understanding how to make a referral and the system that supports this

  • The importance of interagency working;

  • Record keeping

Entry Requirements:

Delegates must have previously completed DSL training.


[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Designated Safeguarding Leads (Refresher)Face to Face (Classroom)
This one day course from LGSS is suitable for anyone who is, or is likely to need to review service delivery in-order to provide competitive and viable services who wish to
- Know the basic principles of marketing and how they can be applied to ensuring ongoing service viability - understand your customer and what they want.
- Have applied the basic principles of marketing to an identified situation.
- Understand the variety of elements that contribute to the price of a service and how to approach pricing issues.
- Develop an awareness of the range of factors that impact on the operating environment and their impact on individual services.
[£150.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.
Developing Future Services - An Introduction to Commercial AwarenessFace to Face (Classroom)

This 1 day course from LGSS is suitable for Adoptive Parents, Fostering, Family Link and Connected Persons Carers who wish to


  • Aim to develop the awareness, knowledge and confidence of the carer to support the learning of children
  • Focus on the early skills and knowledge children need as a foundation for wider learning
  • Look at the opportunities in daily experiences to further learning and understanding
  • Develop strategies for improving progress in reading and maths that are fun and relaxed as well as structured and challenging


[£0.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance

Developing Skills for English and MathsFace to Face (Classroom)

This full day course from LGSS is suitable for managers who wish to
- identify when coaching development is appropriate for an individual
- clarify the coaching need and help identify goals with the individual
- plan a one to one coaching session
- practice in how to deliver a one to one coaching session
- show the importance of feedback in coaching
- show how you may evaluate the effectiveness of the coaching
[£150.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.

Developing Your Coaching SkillsFace to Face (Classroom)
To be confirmedDirect Work With ChildrenFace to Face (Classroom)

This one hour webinar from LGSS is suitable for users from NCC, CCC or MKC who wish to become ID Verifiers and use the online LGSS Disclosure and Barring Service (DBS)/eBulk website to administer DBS checks.

To access the webinar you will require a computer with internet access (to view the online walk-through) and speakers or a telephone (to hear audio).


Disclosure and Barring Service (DBS) Online Checks WebinarOnline
This 2 hour course from LGSS Learning and Development is for Fostering, Family Link and Connected Persons Carers and Adopters.By the end of the course you will: Develop your understanding of the concept of diversity Understand some of the legal frameworks that affect equality Be able to identify the differences that contribute to our diverse population e.g. race, ethnicity, gender, age, sexuality, disability, religion, culture, background, education and many other areas Increase your understanding in valuing the uniqueness of each individual and the importance of our behaviour in contributing to empowering Diversity Face to Face (Classroom)

This one day course is from LGSS is designed to support you in your role supporting Best Interest Assessments under the Deprivation of Liberty Safeguards. It will ensure you keep up to date with changes and be part of your continuing professional development.This course is for Mental Health Assessors, Best Interest Assessors, Advocacy Service Workers and Supervisory Body Signatories involved in Best Interest Assessing under the Deprivation of Liberty Safeguards.

[£150.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.



DOLS Annual Refresher TrainingFace to Face (Classroom)

Domestic Abuse (or domestic violence) can be defined as: Any incident of threatening behaviour, violence or abuse (physical, sexual, financial or emotional) between adults who are or have been in a relationship together, or between family members, regardless of gender or sexuality (Home Office 2005). There is evidence that 18% - 30% of women experience domestic abuse (DA), more so than men, however it does affect all groups of people regardless of age, class, ethnicity, sexuality, disability or religion. It is estimated that 10-20% of children risk exposure to domestic violence in the UK, leading to many of them experiencing difficulties that can include: developmental delay, social, emotional and psychological difficulties and possible post traumatic stress disorder. Given the prevalence of DA and the potential negative effects of DA on childrens mental health it is important that adults who work with children know how to identify those at risk and consider how to support children and their families. Hence, raising the awareness of school staff about this issue is one of the Building Blocks for Mentally Healthy Schools at the Wave 2 / Targeted Level within the Northamptonshire TaMHS Programme. This training is supported by the Northamptonshire Young Healthy Minds Partnership and is suitable for school staff from any key stage.

The course is suitable for school staff from any key stage Learning

Objectives:

  • To identify early signs that could suggest a child is being exposed to DA
  • To understand the psychological, social and emotional impact of DA on children and parents
  • To know about best practice in supporting children and their families and to gain information about agencies offering support for DA

[£164.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/nonattendance.


Domestic Abuse - Impact on Children and Young People - an introductionFace to Face (Classroom)

This half day training is for NASS staff carrying out assessment as advised on the NASS Training Matrix and has been developed to complement Section 14 of The Care Act in order to support Safeguarding Practitioners who may come into contact with vulnerable adults that may be experiencing domestic abuse. The training is focused on identifying and risk assessing domestic abuse in order to ensure appropriate support is in place to protect and safeguard those victims covering:

  • Understanding Domestic Abuse
  • Identifying Risk using the DASH Risk Assessment Model
  • Services available in Northamptonshire for Domestic Abuse Victims

[£40.00] Advertised price where not included in a Service Level Agreement and cost for cancellation/non attendance

Domestic Abuse AwarenessFace to Face (Classroom)

Licensed trainers will take participants through the programme to enable participants to fully grasp and implement the key aspects of 1-2-3 Magic in school. Developed by Thomas Phelan, Consultant Clinical Psychologist, there is mounting evidence for the effectiveness of the programme for providing respectful discipline that complements other key aspects of mental health promotion and intervention, as recommended in the Northamptonshire TaMHS Programme.

The training is being provided by Maria Beagley, from Drawing and Talking Ltd who with others has developed the approach that is already widely used in Northamptonshire as well as other parts of the UK. Maria has worked as a teacher, SEN teacher and SENCO for over 30 years. She is now a full-time trainer in Drawing and Talking.

Advanced Training enables adults to gain a greater understanding of the therapeutic nature of the work involved and to be able to apply it in a variety of situations, including groups and sand play. Questions can be asked about current work you are doing 1:1 with children, building and affirming the skills already learnt in Foundation Training.

This whole day training is aimed at enabling school staff to:

  • Review the process of Drawing and Talking (Foundation Level)
  • Learn how to use Drawing and Talking with small groups of children.
  • Evaluate the progress of pupils using this process.Access support/advice in running group interventions.

[£164.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.


Drawing and Talking - AdvancedFace to Face (Classroom)

The training is being provided by Maria Beagley, from Drawing and Talking Ltd who with others has developed the approach that is already widely used in Northamptonshire as well as other parts of the UK. Maria has worked as a teacher, SEN teacher and SENCO for over 30 years. She is now a full-time trainer in Drawing and Talking.A description of the technique can be found in the Northamptonshire Shoebox 2nd Edition (Chapter 10), and evaluation on the Documents page of www.northamptonshire.gov.uk/shoebox and more details on www.drawingandtalking.com

This full day training is aimed at enabling school staff to:

  • Understand the importance of giving pupils time and space to draw and talk in the presence of a supportive and attentive adult.
  • Know how to use the process to help children who are struggling to process difficult emotions and possibly displaying worrying behaviour.
  • Know where further help and resources can be accessed.

[£164.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.


Drawing and Talking - FoundationFace to Face (Classroom)

This half day course from LGSS is suitable for LGSS/NCC staff to increase skills, knowledge and confidence on the particular risks of alcohol and drug use, including prescription and over the counter medication.


Who wish to
Increase your skills, knowledge and confidence on the particular risks of alcohol and drug use, including prescription and over the counter medication


 There are no entry requirements for this course.


[£0.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.

Drug and Alcohol Awareness TrainingFace to Face (Classroom)
Awaiting course description from Course ownerEasy Read TrainingFace to Face (Classroom)
This is a 2 hour course from LGSS Learning and Development for Fostering, Family Link and Connected Persons Carers. By the end of the course you will:Introduce the Virtual School Team and explain the aims and role of the team Raise awareness of the participants' responsibilities towards the education of Looked After Children and Adopted Children Outline the importance of the Personal Education Plan for children in care and some of the other supports around education Provide practical strategies for supporting children and young people with their education.Education of Looked After ChildrenFace to Face (Classroom)

This 2 hour course from LGSS is suitable for governors who wish to

  • Outline of any recent key changes initiated by the DfE, Ofsted and others, and their implications for the work of your governing board. Sources of further guidance and support will be provided.
  • Exploration of examples of effective practice in the core strategic functions of governance.

No entry requirements

[£70.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.


Effective GovernanceFace to Face (Classroom)

Emotion Coaching is helping children to understand the different emotions they experience, why they occur and how to handle them. Research has shown that emotion-coached children achieve more academically in school, are more popular, have fewer behavioural problems, and are more emotionally stable and resilient (Gottman, et al 1996).

This workshop is aimed at enabling school staff:

  • To explore the benefits of Emotion Coaching and to increase understanding of the impact of relationships between children and adults upon behaviour
  • To consider aspects of attachment theory relevant to Emotion Coaching
  • To discuss opportunities to receive whole school staff training in Emotion Coaching
  • To develop a plan in relation to how Emotion Coaching may be implemented successfully in their school.

[£87.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.


Emotion Coaching  An Introduction to a relational approach to help children and young people to better understand and manage their emotionsFace to Face (Classroom)

This 2 day course is for LGSS staff only who carry out accounts payable activities for NCC, CCC and MKC including members of the Data Management team.  This is a hands-on instructor led session delivered in a classroom setting.

Course Content:
• Accounting Structure
• The P2P Process
• Supplier Management
• Invoice Processing
• Payments
• Reversals
• Reports and Enquiries

Other information
Please note this development activity will be provided at no cost to you or your manager.  However a cancellation charge will apply if you cancel this place within 15 working days of the course date or if you do not attend the course.

ERP Gold - Accounts PayableFace to Face (Classroom)

This half day course is for LGSS staff only who work within the HR Advisory team. This is a hands-on instructor led session delivered in a classroom setting.

Course Content:
• Running enquiries on Employees in Self Service
• Running Establishment reports
• Running Absence reports
• Running leavers/starter
• Running sickness
• Viewing Employee/Manager transactional forms
• Inputting details for Grievance, Disciplinary, Managing Performance, Induction, Appeal against dismissal

Other information
Please note this development activity will be provided at no cost to you or your manager.  However a cancellation charge will apply if you cancel this place within 15 working days of the course date or if you do not attend the course.

ERP Gold - Case Management for HR AdvisoryFace to Face (Classroom)

This 1 day course is a core module for LGSS staff only who are involved in the accounts receivable process. This course forms the generic content in ERP Gold Desktop which all users must be familiar with. This is a hands-on instructor led session delivered in a classroom setting.

Course Content:
•Accounting Structure
•Customer Creation/Maintenance
•The Sales Order Process
•Reports and Enquiries

Other information
Please note this development activity will be provided at no cost to you or your manager.  However a cancellation charge will apply if you cancel this place within 15 working days of the course date or if you do not attend the course.


ERP Gold - Core Accounts Receivable UsageFace to Face (Classroom)

This 1 day course is for LGSS Finance staff only who will be required to use ERP Gold Desktop for General Ledger transaction and enquiry functions.  This is a hands-on instructor led session delivered in a classroom setting.

Course Content:
• Accounting Structure
• General Ledger Set Up – System Administration
• Journal Entry
• Accruals, Prepayments and Recurring Journals
• Importing Journals
• Enquiries
• Budgeting
• Next Steps

Other information
Please note this development activity will be provided at no cost to you or your manager.  However a cancellation charge will apply if you cancel this place within 15 working days of the course date or if you do not attend the course.

ERP Gold - Core General Ledger UsageFace to Face (Classroom)

This 1 day course is for LGSS staff only who are involved in the debt recovery process.  This is a hands-on instructor led session delivered in a classroom setting.

Course Content:
• Managing actions
• Reminders
• Payment plans
• Write offs
• Dealing with Deceased customers
• Next steps

Other information
Please note this development activity will be provided at no cost to you or your manager.  However a cancellation charge will apply if you cancel this place within 15 working days of the course date or if you do not attend the course.

ERP Gold - Debt RecoveryFace to Face (Classroom)

This 2 day course is for LGSS staff only who work within HR Transactions and require training in the Employee Life Cycle (ELC) using ERP Gold Desktop. This is a hands-on instructor led session delivered in a classroom setting.

Course Content:
• Logging in to Desktop and navigation refresher
• Core HR Elements
• New starter programme
• Resource master file
• Position register – Data management
• Updating employee information – your role as an approver
• Viewing and amending resource rates
• Maternity, Paternity and Adoption leave
• Understanding the role of System Administration
• Work schedules
• Managing Absence and sickness
• Using browser enquiries/reports

Other information
Please note this development activity will be provided at no cost to you or your manager.  However a cancellation charge will apply if you cancel this place within 15 working days of the course date or if you do not attend the course.

ERP Gold - Employee Life CycleFace to Face (Classroom)

This Go to Webinar is for Budget Managers and will give you an overview of the way core budget holder responsibilities will change in the near future.

We’ll walk you through some of the processes that you will soon be using on ERP Gold. This is a briefing session and you will have the opportunity to see how ERP Gold will look and feel from a budget holder perspective.

During the Webinar you will have the chance to ask questions, which will be collated and responses prepared for issue shortly after.

The Webinar will last approximately 30 minutes.

Please note – you will require headsets to participate in this Webinar session.

Sessions available:

14:00 - 14:30hrs

15:30 - 16:00hrs

ERP Gold - Go to Webinar for MKC Budget Managers Online

This 1 day course is for LGSS staff only who are involved in income processing, direct debit processing and subscription maintenance.  This is a hands-on instructor led session delivered in a classroom setting.

Course Content:
• The invoicing process
• Processing payments
• Subscription invoicing
• Amending a customer form for deceased customers
• Next steps

Other information
Please note this development activity will be provided at no cost to you or your manager.  However a cancellation charge will apply if you cancel this place within 15 working days of the course date or if you do not attend the course.

ERP Gold - Income Processing and Direct Debit ProcessingFace to Face (Classroom)
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