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To access hundreds of elearning courses, please first login to your iLearn Account here

(Once you have logged in you can search for courses)

If you do not have an iLearn Account - to find out more on how you can access all of these courses and much more, email LGSSLearning@northamptonshire.gov.uk or call 01604 368123

Here are just a few of our top elearning courses:

Project Management/Data Protection Awareness/Safeguarding Adults - Updated to the Care Act/Microsoft Excel - 2007, 2010 and 2013
'eLearning Brochure'Online

This one hour webinar from LGSS is suitable for users from NCC, CCC or MKC who wish to become ID Verifiers and use the online LGSS Disclosure and Barring Service (DBS)/eBulk website to administer DBS checks.

To access the webinar you will require a computer with internet access (to view the online walk-through) and speakers or a telephone (to hear audio).


Disclosure and Barring Service (DBS) Online Checks WebinarOnline

This Go to Webinar is for Budget Managers and will give you an overview of the way core budget holder responsibilities will change in the near future.

We’ll walk you through some of the processes that you will soon be using on ERP Gold. This is a briefing session and you will have the opportunity to see how ERP Gold will look and feel from a budget holder perspective.

During the Webinar you will have the chance to ask questions, which will be collated and responses prepared for issue shortly after.

The Webinar will last approximately 30 minutes.

Please note – you will require headsets to participate in this Webinar session.

Sessions available:

14:00 - 14:30hrs

15:30 - 16:00hrs

ERP Gold - Go to Webinar for MKC Budget Managers Online

This page contains the online modules and resources available to support Northamptonshire and Milton Keynes school employees in using ERP Gold.

ERP Gold - Schools Online

This 20 minute webinar will run 4 times on 27/11/2017 - the Learning Hub Open Day.

Places will be limited by bookings, there will be a maximum of 30 places avaialble on each webinar.

On the day there will be 12 computers avaialble in room LG-09 - Hawking, where you will be able to access the webinars.

The webinar times are

10:30

12:00

13:30

15:30

The webinar will cover:

Features, search and navigation

My Learning - record of learning

Getting the most out of iLearnOnline

Licensed trainers will take participants through the programme to enable participants to fully grasp and implement the key aspects of 1-2-3 Magic in school. Developed by Thomas Phelan, Consultant Clinical Psychologist, there is mounting evidence for the effectiveness of the programme for providing respectful discipline that complements other key aspects of mental health promotion and intervention, as recommended in the Northamptonshire TaMHS Programme.

Learning Objectives

School staff attending the training will learn:

• An extremely simple method for reducing or eliminating disruptive behaviour.

• How to encourage and reinforce courteous classroom behaviour and good work habits.

• How to understand the effects of your personality on your teaching.

• How to effectively manage transition times, assemblies, playground, lunch-times, school outings and tidy-ups.

• How to communicate productively with parents.

• Overall, how to meet OFSTED criteria for Behaviour and Safety in school

[£164.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.


1-2-3 Magic for Teachers - Behaviour Management ProgrammeFace to Face (Classroom)

This 90 minute session from LGSS is suitable for anyone who would benefit from some time with a coach to work through an issue or concern. Coaching sessions are focused on bringing out the best in you and helping you to realise your potential by ensuring you have the skills, knowledge, understanding and motivation to succeed.

(Previously known as "Coaching Power Hour")

[£40.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

1:1 Coaching SessionFace to Face (Classroom)

This 5 day face to face course from LGSS Learning and Development is targeted at Northamptonshire County Council Children’s Services Qualified Social Workers, who may be required to undertake interviews with children as part of a criminal investigation who wish to

  • Develop skills in working with other agencies to investigate allegations of child abuse and to explore issues which impact on this process.
  • Understand the complementing roles and responsibilities of social workers and police officers working together to achieve best evidence
  • Develop skills in information gathering for Achieving Best Evidence interviews and Section 47 investigations
  • Develop skills in planning and conducting interviews of children and young persons in accordance with Achieving Best Evidence and improve the standard of interviewing child victims and witnesses in legal proceedings.

This course is only open to Qualified Social Workers with at least 2 years of post qualification experience

[£1500.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.

Achieving Best EvidenceFace to Face (Classroom)

This 4 hour course from LGSS is suitable for Fosterers, Family Link and Connected Person Carers. who wish to

• Undertake a general review of allegations made against foster carers to provide perspective, to identify the differences between complaints, causes for concern, allegations and to discuss why allegations are made
• Understand what happens at Northamptonshire County Council when an allegation is made and details of the National Minimum Standards 2011 as they relate to allegations
• Consider the key activities foster carers can undertake to help protect themselves as much as possible

[£0.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.

AllegationsFace to Face (Classroom)

This is a one day course from LGSS Learning and Development for NASS employees.

The aim of the legal update course is to give Approved Mental Health Professionals an opportunity to update and sharpen their knowledge in key areas of law enabling them to be more confident in carrying out their statutory role effectively.

By the end of the course you will understand:

-An update on some of the statutory functions of the AMHP;

-An update on current caselaw decisions which will impact practice

-The AMHP's role in relation the Mental Health Tribunal process;

-The law and practice in relation to when it is appropriate to use section 2 or section 3;

-The use of CTOs from both a critical and practice perspective.

£300.00 Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.

AMHP (Approved Mental Health Professionals) - Legal UpdateFace to Face (Classroom)
Anxiety and anger are natural feelings that we all experience from time to time which can be useful when we face new or stressful situations. It can be our bodys way of preparing us to face a challenge by releasing a hormone called adrenaline which causes an alert and ready to react response - sometimes known as fight or flight. All children and young people can feel anxious and this is normal as they grow up to develop their survival skills. However sometimes anxiety can occur too often and at the wrong time and this may affect a childs everyday life, development and relationships and be masked by more visible anger. Recent research suggests that as many as 1 in 6 young people will experience an anxiety condition at some point in their lives, this means that up to 5 children in a class may be living with higher levels of anxiety, whether that is OCD (Obsessive Compulsive Disorder), social anxiety and shyness, exam stress, worry or panic attacks.This half-day training is aimed at enabling school staff to: -Understand that anxiety and anger can be adaptive and part of the normal development of children and young peopleKnow that anxiety and anger have cognitive, physiological and behavioural componentsBe aware of ways to support children experiencing higher levels of anxiety and anger: and where further help and resources can be accessed.Anxiety and Anger Training - What do you do with it?Face to Face (Classroom)

This 1 day workshop from LGSS is suitable for frontline social workers and student social workers. This course is to help apply professional judgement and decision-making in social work.

• Explore what is meant by defensible decision-making in the context of social work with children and families;
• Explore intuitive and analytical approaches, and the importance of gaining a balance between the two;
• Examine evidence-informed practice and why it is important;
• Provide an overview of structured professional judgement and present ways of applying structured professional judgement in practice.

Applying Professional Judgement and Decision-making in Social WorkFace to Face (Classroom)

This one day face to face course from LGSS Learning and Development is for Staff working in Adult Social Care who may be called upon to act in the role of Appropriate Adult during the detention and questioning of a vulnerable adult.

By the end of the course you will have gained a working knowledge of:

  • Your Role as an Appropriate Adult
  • What the Police Must Do
  • The Detained Persons Rights
  • The Appropriate Adults Rights
  • Interviews (including Voluntary Interviews)

[£150.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.




Appropriate Adult TrainingFace to Face (Classroom)

This half day face to face course from LGSS Learning and Development is suitable for any grade, level or staff group who wish to enhance their professional toolkit with the core skill of assertiveness.  The course will help colleagues to utilise assertive behaviour and communication skills to build effective working relationships. The course will enhance your ability to communicate your views in the workplace whilst developing an assertive response ‘tool kit’ to support better outcomes when faced with challenging people or situations.

Short Pre Course learning to be completed PRIOR to attending.


[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.


AssertivenessFace to Face (Classroom)

This two day course is essential for anyone involved in completing personal moving and handling risk assessment plans and are required to carry out thorough and sufficient moving and handling risk assessments for people.(formerly titled assessors course in manual handling),

By the end of the course you will:

  • Acquire the knowledge and understanding of the legislative requirements pertinent to moving and handling people and sufficient risk assessing
  • Learn how to complete and review Personal Moving and Handling Risk Assessment Plans and develop your confidence in doing so
  • Develop your ability to identify unsafe or incorrect handling and be able to advise on safe practice in order to ensure safe handling within the workplace
  • Develop your knowledge of the spectrum of equipment available to assist in people handling and practice the safe use of equipment

You will have completed both the Foundation Course in Safer People Handling and the Hoist Course in Safer People Handling previous to attending this course. In addition you will have a desire to undertake Personal Moving and Handling Risk Assessment Plans. Please note this course is for two days.

[£300.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.

Assessors Course in Safer People HandlingFace to Face (Classroom)

This one day course from LGSS Learning and Development is suitable for anyone carrying out moving and handling of people who wish to refresh with the best practice skills and knowledge necessary to remain competent in assessing the moving and handling needs of those in your care.

 By the end of the course you will:

  • Acquire up to date knowledge and understanding of your legislative requirements.
  • Ensure you have the competence to continue to identify unsafe or incorrect handling and be able to advise on current best practice in moving and handling
  • Refresh your knowledge of hazards, risks and the use of control measures when risk assessing
  • Complete an up to date Personal Moving and Handling Risk Assessment Plan align with current best practice
  • Developed your knowledge and confidence in the safe use of current moving and handling equipment including sling selection, sling fitting and hoisting
  • Developed awareness of your spine and how best to protect it

Course entry requirements

You will have a desire to continue to undertake and review Personal Moving and Handling Risk Assessment Plans.

 [£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation and non attendance

Assessors Recall Course in Safer People HandlingFace to Face (Classroom)

This half day course is aimed at people working in Adult Care Management to raise their awareness of considering Assistive technology as part of their assessments. What you will learn:

• What Assistive Technology is and the importance of embedding in practice (linked to Care Act 2014, Council Plan etc.)

•  The cultural shift needed to achieve the outcomes

•  Ethical considerations

•  Barriers to uptake

•  Return on investment/value for money for citizens

•  The notion of ‘hard to access’

[£40.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance

Assistive Technology TrainingFace to Face (Classroom)

Why Attachment Matters: “Children are not slates from which the past can be rubbed…. but human beings who carry their previous experiences with them and whose behaviour in the present is profoundly affected by what has gone on before” (Bowlby, 1951).  Attachment is an emotional bond to another person; the central theme of attachment theory is that parents/carers who are available and responsive to an infant's needs allow the child to develop a sense of security. The infant knows that the parent/carer is consistent, which creates a secure base for the child to then explore the world.

Researchers have found that attachment patterns established early in life can lead to a number of outcomes. For example, children who are securely attached as infants tend to develop stronger self-esteem and better self-reliance as they grow older. These children also tend to be more independent, perform better in school, have successful social relationships, and experience less depression and anxiety.

What happens to children who develop an insecure attachment pattern? Research suggests that these patterns established early in life can have a negative impact on emotional wellbeing and relationships in childhood, and throughout adult life.  Insecure attachment behaviour has been identified with particular responses to the teacher and the learning task in the classroom (Geddes 2006). However, the school ethos, approaches and interventions can be adapted to proactively address attachment needs and this course explores those possibilities.

The course is suitable for school staff for Key Stages 1, 2, 3, 4, 5

Course Learning Objectives:

  • To understand what attachment is and why it is so important
  • To know how to support when attachment style impacts on learning

[£164.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/nonattendance.


Attachment - Supporting in Schools Face to Face (Classroom)

This half day face to face course from LGSS Learning and Development is suitable for all employees and new starters. It is designed to give you a basic understanding of Health and Safety legislation and regulations.

There are no entry requirements for this course

[Cost £40.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Basic Health and SafetyFace to Face (Classroom)
This full day course from LGSS is suitable for new and existing CCC budget managers who wish to;
Learn and develop their knowledge of
- Finance and its operation within  CCC
- How to manage your budget in accordance with CCC Scheme of Financial Management
- Why we monitor and record financial information and how it can help your service
- The role and responsibilities of a Budget Holder (BH)
- Where can you get support to manage your budget effectively
[£150.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.
Budget Management - CCC OnlyFace to Face (Classroom)

This half-day training from Northamptonshire TaMHS is aimed at enabling school staff to:

  • Understand the nature of exam stress and help students recognise the signs
  • Extend their knowledge of strategies to teach students how to best manage their exam stress
  • Know how parents can help their child
  • Know where further help and resources can be accessed

[£87.00] Advertised price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Building Exam ResilienceFace to Face (Classroom)
This 3 hour course from LGSS Learning and Development is for Fostering, Family Link and Connected Persons Carers.By the end of the course you will:Look at the environmental and neurological context of attachment formation Examine how early childhood trauma has long term effects Identify some of the recognised symptoms of attachment difficulties and their effect on Adopters Explore parenting and therapeutic approachesCan't Do Won't Do (Adoption)Face to Face (Classroom)

This 3 hour course from LGSS Learning and Development is for Fostering, Family Link and Connected Persons Carers. By the end of the course you will:


• Look at the environmental and neurological context of attachment formation
• Examine how early childhood trauma has long term effects
• Identify some of the recognised symptoms of attachment difficulties and their effect on Adopters
• Explore parenting and therapeutic approaches

Can't Do Won't Do (Fostering)Face to Face (Classroom)
This one day course is for people who are undertaking Capacity Assessments as part of their role in adult social care.


By the end of the session you will have;

• Considered what is involved in the assessment and the issues that have been encountered in practice

• An awareness of the other assessments people may be involved in

• Considered the relationship between Deprivation of Liberty Standards, the Mental Health Act, and the Human Rights Act

• Reflected specifically on factors that help to distinguish between Restriction Vs Deprivation of Liberty

• Discussed recent case-law judgements and related these to the local inter-agency policy and procedure on Deprivation of Liberty Safeguards

Course entry requirements:You would need to have attended training on the Mental Capacity Act and the Deprivation of Libert Standards before applying for this course.

Capacity AssessmentFace to Face (Classroom)

This half day face to face course from LGSS Learning and Development is suitable for all new and returning staff to the department who wish to

  • Navigate ONE screens
  • Search and retrieve information relating to students and people
  • Search and view involvements
  • Add parents/carers and other contacts
  • Add involvements, including linked documents and communications
  • Run the pupil record report

All delegates will need to be computer literate.

[£40.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Capita One Core IntroductionFace to Face (Classroom)

This half day face to face course from LGSS Learning and Development is suitable for new and returning staff to the department requiring read only access to CAPITA one who wish to:

  • Navigate ONE screens
  • Search and retrieve information relating to students and people
  • Search and view involvements and linked documents
  • Search and view communications
  • Run the pupil record report

All delegates will need to be computer literate.

[£40.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Capita One Core Navigation - Read Only Face to Face (Classroom)

This one day course for permanently employed Northamptonshire Adult Social Services staff (NASS) covers: Understand the principles of analysis and the difference between this and narrative accounts.

Understand and apply principles of professional curiosity and critical reflection Understand and be able to weigh up the relevance of collated information

Understand the difference between fact and judgment

Be able to apply skills of analysis to formulate conclusions Be able to articulate sound decision making with clear evidence

Care Act  Analysis and Reflection Skills Face to Face (Classroom)

This half day course covers the following:

Be able to articulate and present written information that is relevant, factual, concise, and can be substantiated

Understand how to record decision making within the context of an analysis of information, and relevant legal frameworks

Understand how to convey the views of the customer, and other relevant parties Understand how to structure reports and assessments

Care Act  Effective Recording and Report Writing Skills Face to Face (Classroom)

This two day course for permanently employed NASS staff covers:

To increase understanding of the main legal duties and principles of the Care Act 2014

To increase knowledge and understanding of assessment and eligibility criteria as per the Care Act 2014

To increase confidence in applying eligibility criteria to identify eligible needs

To understand what is a proportionate and appropriate assessment

To understand and apply the principles of a good analytical, strengths based assessment to the FACE assessment documentation.

To gain an understanding of analysis, evidence informed decision making, critical thinking and reflection within the assessment process

To understand the inter-relationship between the Care Act and Mental Capacity Act when undertaking assessments for individuals who may lack capacity

To understand when to exercise the duty to appoint advocacy services for individuals

To understand and develop confidence in how to establish outcomes based on identified needs

To outline the range of support individuals may need in order to make informed choices to manage their needs, promote independence and well being, and define their own outcomes

Be able to translate identified needs into a strengths based, outcome focussed support plan, utilising the FACE support planning process

Understand the key principles in reviewing support plans with customers

Care Act  Good Practice in Assessment, Eligibility and Support Planning Face to Face (Classroom)

This one day course is for permanently employed Northamptonshire Adult Social Care staff (NASS) in supervisory positions.

What you will learn:

  • Understand the main elements of a quality assurance approach
  • Consolidate understanding of the core elements and standards of a good assessment and support plan -  What does good look like?
  • Understand and develop confidence in the use of interactional techniques with staff (facilitation, eliciting, probing, observing)
  • Facilitate and promote analytical approaches to assessment and support planning
  • Be able to apply critically reflective approaches to help staff identify what they are doing right and where practice can be improved Introduce mentoring, modelling and supporting learning methods
  • Understand own strengths and learning needs


Care Act - Quality Assurance in Assessment Face to Face (Classroom)

This one day face to face course from LGSS Learning and Development is suitable for staff who work in adult social care who wish to:

  • Create a new customer
  • Allocation of a case
  • Background Information and Contact Assessment (BICA)
  • Needs and Overview Assessment
  • Generate an indicative budget with the use of the RAS
  • Integrated Care and Support Plan (ICSP)
  • Resource Identification Form (RIF)
  • Review Record

You must have attended an introduction course or had super user training prior to attending this course. You will already use careFirst.

[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

CareFirst Adult's AdvancedFace to Face (Classroom)

This one day face to face course from LGSS Learning and Development is suitable for all new and returning users of Adults CareFirst who wish to

  • Navigate the system
  • Search within CareFirst
  • Use the messaging facility
  • Create and read warnings
  • Record case notes
  • Maintain basic personal details such as address, religion and other classifications
  • Read and navigate assessments

All delegates will need to be computer literate.

[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

CareFirst Adult's IntroductionFace to Face (Classroom)

This one day face to face course from LGSS Learning and Development is suitable for staff who already use the careFirst system and work in children's social care who wish to

  • Refresh your knowledge
  • Amending and adding relationships
  • Entering activities in line with the Single Assessment and Statutory visits process
  • Creating assessments in line with work processes
  • Create a Single Assessment
  • Create the CYP Single Assessment Interview child assessment
  • Reassigning and Duplicating assessments
  • Authorise and re-assign assessments
  • Maintain basic client information within assessments
  • Allocating cases (seniors only)
  • Single Assessment Management Oversight form – includes checkpoints

You must have attended an Introduction course or had super user training prior to attending this course. You will already use careFirst.

[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

CareFirst Children's AdvancedFace to Face (Classroom)

This one day face to face course from LGSS Learning and Development is for all new and returning users of Children‘s CareFirst and is for those who wish to:

  • Navigate the system
  • Search within CareFirst
  • Use the messaging facility
  • Use the worker desktop to manage your workload
  • Create and read warnings
  • Record and print your case notes
  • Enter activities and statutory visits
  • Maintain basic personal details such as address, religion and other classifications
  • Read and navigate assessments
  • Print assessments and hide sensitive information
  • Use careDoc templates such as signature sheets, LAC consent

All delegates will need to be computer literate.

[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.


CareFirst Children's IntroductionFace to Face (Classroom)

This half day face to face course from LGSS Learning and Development is suitable for all staff who are required to use the CareStore product in their day-to-day work who wish to:

  • Be competent with using the CareStore powered by Wisdom interface
  • Understand the concept of document management
  • Navigation of the CareStore screens, searching for documents and checking documents in and out of the system.
  • Uploading documents to CareStore and amending documents
  • Declaring a document as a Record
  • Copying documents between locations and between clients

To attend this course you must be able to use CareFirst and Internet Explorer 6 or above and have experience of browsing the internet.

[£40.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

CareStore User Essential TrainingFace to Face (Classroom)

This half day face to face course from LGSS Learning and Development is for new employees joining Cambridgeshire County Council. The event will provide key information about the Council, including;

  • Visions and Values of Cambridgeshire County Council
  • Cambridgeshire - a county of contrasts
  • Political organisation
  • Cambridgeshire County Council priorities and challenges
  • Partnership working
  • Cambridgeshire Behaviours and Code of Conduct

There are no entry requirements for this course.

[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

CCC Corporate InductionFace to Face (Classroom)
This 2 hour course from HR Advisory is suitable for any Head of Service or above who wish to enhance their knowledge and experience of chairing Stage 2 hearings.Chairing Stage 2 HearingsFace to Face (Classroom)
This 5 hour course from LGSS Learning and Development is for those in Foster Care and Adoption.By the end of the course you will: Know how to observe and record children?s development Know milestones in child development Know about indicators of developmental delay and developmental impairmentUnderstand the impact abuse can have on children?s developmentChild DevelopmentFace to Face (Classroom)
to be confirmedChild Development - Social WorkersFace to Face (Classroom)

This 1 day course from LGSS is for Staff whose specialised roles bring them into contact with children and young people at risk of sexual exploitation.

(£300.00) Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Child Sexual ExploitationFace to Face (Classroom)
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