Continuous Professional Development course family
Self enrolment

This half day face to face course from LGSS Learning and Development is suitable for any grade, level or staff group who wish to enhance their professional toolkit with the core skill of assertiveness.  The course will help colleagues to utilise assertive behaviour and communication skills to build effective working relationships. The course will enhance your ability to communicate your views in the workplace whilst developing an assertive response ‘tool kit’ to support better outcomes when faced with challenging people or situations.

Short Pre Course learning to be completed PRIOR to attending.

[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

This half day face to face course from LGSS Learning and Development is for new employees joining Cambridgeshire County Council. The event will provide key information about the Council, including;

  • Visions and Values of Cambridgeshire County Council
  • Cambridgeshire - a county of contrasts
  • Political organisation
  • Cambridgeshire County Council priorities and challenges
  • Partnership working
  • Cambridgeshire Behaviours and Code of Conduct

There are no entry requirements for this course.

[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Self enrolment

This one day face to face course from LGSS Learning and Development is suitable for everyone who wishes to:

  • Identify and differentiate between internal and external customers
  • Discuss organisational commitment and responsibilities to customers
  • Understand Customer Service Standards and how to apply them
  • Understand customer expectations, marketing and media
  • Build relationships through behaviours and communication
  • Understand the different types of difficult situations you may face
  • How you recognise the signs and different stages of conflict 
  • Tips for you to manage difficult situations
  • Negotiating and maintaining your composure when responding to confrontational customers
  • Practice and demonstrate skills to manage your words, phrases and body language to manage a difficult situation.

[£150.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

This 20 minute webinar will run 4 times on 27/11/2017 - the Learning Hub Open Day.

Places will be limited by bookings, there will be a maximum of 30 places avaialble on each webinar.

On the day there will be 12 computers avaialble in room LG-09 - Hawking, where you will be able to access the webinars.

The webinar times are

10:30

12:00

13:30

15:30

The webinar will cover:

Features, search and navigation

My Learning - record of learning

This four hour face to face course from LGSS Learning and Development is suitable for all new LGSS colleagues, ideally within their first 3 months in post, who wish to:

•    Appreciate how LGSS is managed day to day
•    Know who your Senior Management Team are and where you fit into the Organisational Structure
•    Understand and contribute to the LGSS Vision, Mission, Strategy, Values and Ethos
•    Understand and demonstrate the LGSS Competencies
•    Know what’s in it for you in working for LGSS - LGSS Vision and Values - how will you live the LGSS Values

[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.

Previously known as "LGSS Induction"

This 3 hour course from LGSS is suitable for any Northamptonshire County Council staff member working for NCC, LGSS, First for Wellbeing, Childrens Trust or NASS who wish to understand what mental health is and how to challenge stigma, know some common mental health issues, and have an introduction to looking after your own mental health
[£0.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.

This half day face to face course from LGSS Learning and Development is suitable for any employee who is new to the council's appraisal (PADP) process who wish to:

  • Explore the benefits of Performance Appraisal
  • Identify the key stages of the Performance Appraisal process
  • Understand how to fully participate in the Performance Management Cycle
  • Receive and challenge feedback given
  • Understand how to write SMART outcomes/objectives linked to team, service and organisation objectives

There are no entry requirements for this course.

[£40.00] Advertised Price where not included in a Service Level Agreement and cost for cancelation/non attendance.

This one day face to face course from LGSS Learning and Development is suitable for anyone considering retirement for any reason within the next 12 months who wishes to:

  • understand the key lifestyle and financial issues associated with retirement and how to address them
  • understand the decisions you will need to make before retirement
  • know more about your benefits within the Local Government Pension Scheme
  • know more about budgeting and personal taxation in retirement

[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

Self enrolment

This half day face to face course from LGSS Learning and Development is suitable for anyone who struggles to manage their workload, deal with conflicting deadlines and the manage the demands of other people. It will help you to;

• Identify how and where your time is spent during the working day
• Identify how much time is actually spent  in tasks relevant to your job description
• Prioritise tasks and demands
• Plan your workload effectively
• Deal effectively with Time Bandits!

[£75.00] Advertised Price where not included in a Service Level Agreement and cost for cancellation/non attendance.

This 90 minute bitesize session is open to all employees and will be particularly useful for anyone considering or already undertaking an apprenticeship or qualification. The session is an introduction to different types of written assignments and aims to cover the key points to think about when you are asked to write an assignment including a top tips list. 

Learning objectives:

  • Know about different types of written assignments
  • Know how to prepare assignments
  • How to write in your own words including referencing/citing sources

Restricted bookings for NCC, NASS, FFW and LGSS employees only. Places are available to book or drop in.